Between Friday 31 January and Sunday 2 February 2025, our third-party provider, Barclays, was impacted by an IT system issue, affecting payments from some Secure Trust Bank Savings accounts.
You do not need to do anything. Funds from your requested withdrawal or closure on 31 January 2025 will be paid into your Nominated Account by close of business, 3 February 2025.
We apologise for any inconvenience.
Confirmation of Payee, or 'CoP', is a service that helps to make sure payments aren't sent to the wrong bank account.
When making a transfer to your Secure Trust Bank account, your current account provider will carry out checks to ensure the details you provide match the details of your Secure Trust Bank account.
This will give assurance that you're funding the correct account.
