No, Internet Banking access is not required - you will receive your Sort Code and Account Number in your welcome letter, so you can instruct your bank to make the payment to these details.
Between Friday 31 January and Sunday 2 February 2025, our third-party provider, Barclays, was impacted by an IT system issue, affecting payments from some Secure Trust Bank Savings accounts.
You do not need to do anything. Funds from your requested withdrawal or closure on 31 January 2025 will be paid into your Nominated Account by close of business, 3 February 2025.
We apologise for any inconvenience.