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If you are an existing customer you can log into Internet Banking and send us a secure message.

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To avoid any delays in resolving your query, you may be able to find the answer by visiting our FAQs.

Internet Banking is the quick and simple way to manage your accounts or contact us at any time. Simply log in and send us a secure message. We aim to respond within 3 working days.

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Call us on

0345 111 7092

Opening hours:

Monday to Friday: 9am to 5pm

Saturday: 9am to 1pm

Sunday/Bank holiday: Closed

Call us on

0330 303 1299

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional contacts

Call us on

0161 819 3040

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

Looking for someone specific? See our list of regional and operational contacts

Call us on

0121 693 9100

Opening hours:
Monday to Friday: 9am to 5pm
Saturday/Sunday/Bank holiday: Closed

We pride ourselves on the quality of service that we provide but recognise that on occasions, things can go wrong. If you are unhappy with any aspect of our service then we want to know.

Find out how to raise a complaint

Secure Trust Bank
Yorke House
Arleston Way
Solihull
B90 4LH

Your existing mortgage has been transferred to Rooftop Mortgages Limited.

To contact them please call 0330 175 7764

Opening hours:
Monday to Friday: 8:30am to 5:30pm
Saturday/Sunday/Bank holiday: Closed