What to do if you’re a victim of fraud

Unfortunately, fraudsters are always on the lookout for situations to exploit for their own ends. They will use all of the usual methods, including emails, phone calls and text messages. Please watch out for anything suspicious, including messages which appear to be from us or other financial services providers, and never share your security information.

If you discover that you have been a victim of fraud, there are steps that you can take.

Tell your banks

As well as contacting your bank to tell them what’s happened so that they can undertake fraud investigations, it’s also important to tell other banks with which you hold accounts, whether they’re current accounts, savings or lending. That’s because there’s a possibility those accounts could become compromised too, so measures can be put in place to protect your money if you tell all of your account providers.

If you’ve been a victim of fraud at another bank and you’re also a Secure Trust Bank customer, please call us immediately on 0345 111 7092.

Update your online security

If you have been the subject of a fraud scam, it’s important that, as well as contacting us, you change your password, PIN, and update the answers to your security questions. This will help to prevent future access by criminals. You may also want to change these for other bank accounts you hold.

Contact Action Fraud

Action Fraud is the UK’s national centre for reporting fraud and cybercrime. You can file a report online or call them on 0300 123 2040.

Contact CIFAS

CIFAS offer a ‘protective registration’ service where a warning is placed alongside your personal details that is visible to banks and lenders when you’re making an application to help ensure that the application is actually from you. Call them on 0330 100 0180.

Contact Victim Support

Victim Support is an independent charity that helps anyone affected by crime. They provide free and confidential support 24 hours a day. Call them on 0808 168 9111.