Website

You can adjust your web browser to help you get the most accessible experience. For example:

• changing the text size
• magnifying the screen
• changing the colours of the background and text

Find ways to adjust these settings on the My Computer My Way website. The website explains accessibility features in popular desktop computers, laptops, tablets and smartphones.

Printed communications for Savings accounts

We can provide communications in alternative formats for you. We offer:

• braille
• large print
• audio

You can let us know in the application form for any new accounts.

You can contact us to let us know if you want an alternative format for your existing accounts.

Alternative format documents can take up to 1 week longer than standard printed versions. You will receive your communications in both standard and alternative formats separately.

Email and SMS communications will still be sent to you even if you request an alternative format for your printed communications.

Relay UK text service for Savings accounts

We accept calls from Relay UK. This national telephone relay service allows calls between text-phone users and standard telephones.

If you wish to contact us using this service please use the prefix 18001 with any of our standard contact numbers.

Find out more about the service on the Relay UK website.

Feedback

If you have any feedback about the accessibility of our website or services please get in touch.