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Barclays system issue

Between Friday 31 January and Sunday 2 February 2025, our third-party provider, Barclays, was impacted by an IT system issue, affecting payments from some Secure Trust Bank Savings accounts.

You do not need to do anything. Funds from your requested withdrawal or closure on 31 January 2025 will be paid into your Nominated Account by close of business, 3 February 2025.
 
We apologise for any inconvenience.

Yes, but as we can complete this internally without the ISA transfer service, we class this as an internal transfer, so you do not need to submit a transfer request during the application.

Once you've applied for your new ISA, ask us to transfer the funds from your existing ISA to your new one. Please note that it will be subject to an 'early access charge'. You can find details of this charge in your Product Specific Terms and Conditions.