Savings FAQs

No - an ISA is an Individual Savings Account.

For existing customers, you can complete our short form application via Internet Banking, which uses the information we already hold on file for you.

1. Log in to Internet Banking
2. Go to the 'My details' section, check your information and make any corrections if needed
3. When you've checked your information is correct, please go to the 'Open new account' tab and select the product that you want to apply for

For new customers, select 'Apply online' to begin your application.

You can save up to the maximum allowed in an ISA each tax year, from 6 April to 5 April.

Once in the next tax year, your existing funds will be classed as 'previous tax year' funds and remain tax-free as long as they stay in an ISA account.

ISA stands for Individual Savings Account. ISAs are a tax-efficient way of saving money, meaning you don't pay tax on any interest earned. ISAs have a maximum amount you can save each tax year - the Government sets this amount.

There are four different types of ISA:

• Cash ISA
• Stocks and shares ISA
• Innovative finance ISA
• Lifetime ISA

We currently only offer Cash ISAs, but for more information on the other ISAs, visit the Government's website, www.gov.uk and search 'ISA'.

Sometimes, we may need to review an application manually and request further information.

If you haven't heard from us within five working days of submitting your application, please get in touch with our Customer Services team on 0345 111 7092.

A Nominated Account is the account you use to make payments in and out.

This must be a UK current account, which we can electronically verify is in your name.

Each customer must complete their security information upon application, so an individual email address is required.

You must be 18 to open any of our accounts.

Unfortunately, we do not currently offer accounts to open in Trust.