Dealing with bereavement

We are sorry to hear of your loss and extend our sincere condolences to you and your family. We recognise this is a difficult time and want to support you as best we can.

The team will:

• support you through this process
• share this information with the other businesses within Secure Trust Bank Group. These include Moneyway, V12 Vehicle Finance and V12 Retail Finance
• confirm in writing what the next steps are and what documentation we require to validate and close the account(s)

We go through the bereavement process in three stages:

Stage 1: Inform us about the bereavement

Phone

Call the bereavement team on 0330 303 0092 and select option 1.

Post

Complete our Notification of Death form (BT02) and send this to us using our freepost address below (no stamp required):

Freepost SECURE TRUST BANK

We will stop any further transactions on the account to prevent any unauthorised withdrawals or deposits, but the account will continue to earn interest. We will stop any communications, but if something is already on its way and you receive this, we apologise for any upset this may cause.

Stage 2: Processing the Notification of Death form

We will need the following:

• Notification of Death form (BT02) if this has not already been completed and sent to us
• Confirmation of death – this can be any one of the below and can be either the original or a certified copy:
  • Death certificate
  • Extract of Entry into the register of Death
  • Coroner’s Certificate of the Fact of Death
• Information about the appropriate representatives or executor(s) of the estate, along with one form of identification (such as a driving licence or passport) and one form of address verification (such as a bank statement or council tax bill)
• Grant of Probate (either original or certified copy)
• Letters of Administration (either original or certified copy)

If the total balance of the account(s) is under £50,000, we can accept a copy of the Will (either original or certified copy) instead of a Grant of Probate.

Don’t worry if you don’t know the total balance of the account(s), as we will contact you to advise which documents we need.

If it’s a joint account, we only require an original or certified copy of the death certificate. The account will become a sole account in the name of the remaining account holder.

Stage 3: Releasing funds

Once we have received all the relevant documents and validated the information provided, we will send an Account Closure form (BT14) to the executor(s). This should be completed and returned to us using our freepost address below (no stamp required):

Freepost SECURE TRUST BANK

Once we receive this form and complete the final checks, we can release the funds and send these to the requested account.